Privacy Policy

5 Apr 2022

First things first: your privacy is very important to us. All the ads may say this, but we mean it. When you use the services of you are trusting us, and we value it very much. Therefore, we are committed to protecting and safeguarding all the personal data you give us. We look after the interests of our clients and we are transparent with regard to the processing of your personal data.

This document explains how we use and process your personal data in a transparent and easy to understand way. It also informs you of the rights you can exercise in relation to your personal data and how you can contact us. We also ask that you read our Cookies Policy separately, which shows’s use of cookies and other similar tracking technologies.

If you have already used our services before, you will know that offers online services related to travel through our own websites and apps, and through other online platforms, such as the websites of our partners and social networks. We want to stress that all the information you are about to read applies to all of these platforms.

In fact, this Privacy Policy applies to any customer information we collect through these platforms or through other means connected to these platforms (such as emails you send to our customer service).

If you are one of our Business Partners, please be sure to review our Business Partner Privacy Policy to understand how personal data is processed as part of the business relationship.

We may change the Privacy Policy from time to time, so we recommend checking this page from time to time to see what’s going on. If we make any updates to the Privacy Policy that materially affect you, we will notify you of the changes before new activities begin.

Terms we use in this Privacy Policy

The term “Trip” refers to the different types of products and services of the Travel Provider that can be ordered, acquired, purchased, paid for, rented, offered, reserved, combined or consumed.

“Travel Provider” means accommodation provider (eg hotel, motel, rentals,  apartment, bed and breakfast, owner), activities, tourist attractions (eg parks, theme parks, museums, sightseeing), transportation provider (eg rental of cars, cruises, trains, airport shuttle service, bus routes, transfers), tour operators, travel insurance and any other product or service related to travel that, from time to time, is available on the platform to make a travel reservation.

“Travel Service” means the online purchase, request, reservation or payment services (including the service to facilitate payments) offered or provided by with respect to various products and services that the Travel Providers make available on the platform from time to time.

“Trip Reservation” means the request, purchase, payment or reservation of a Trip, rental or activitie.

What type of personal data does collect?

We cannot help you book the perfect Trip for you without having certain information. Therefore, while you use our services, we ask you for some data. This is usually basic information, such as your name, your contact details, the names of people traveling with you, and payment details. You can also provide additional information related to your upcoming Trip (for example, estimated arrival time).

In addition, we also collect information from your computer, phone, tablet or other device that you use to access our services. For example, the IP address, the browser you use and the language settings you have. There are some situations where we also receive information about you from others or where we collect information automatically.

This is the general summary, but if you want to know more about the information we collect, you will find more details about it below.

Why does collect and use your personal data?

The main reason we ask for your personal data is to help you manage your Online Travel Reservations and ensure that you receive the best possible service.

We also use your personal data to contact you and inform you of the latest discounts and special offers, as well as other products or services that we may consider of interest to you, among other things. If you want to know more, keep reading and you will find a more detailed explanation.

How does share your data with third parties?

There are several parts that make up the services in various ways and for different reasons. The main reason we share your data is to provide the Travel Provider with the information necessary to complete your Travel Reservation.

We also use other parties to provide services to you. For example, financial institutions, advertisers, subsidiaries of the business group and the other companies that make up the business group, or, in some cases, if required by government or other authorities, or by law applicable.

Below we show you in detail how the information you share with us is used and shared with these parties.

Cookies policy

Whenever you use our online services or apps, we use cookies and other tracking technologies (referred to as “cookies” for purposes of this Cookie Policy).

Cookies can be used in different ways, for example, to make the website work, to analyze traffic or for advertising purposes.